Refund policy

RETURN AND REFUND POLICY

At The Warm Loft, every gift is curated with care. We stand behind the quality of every product we send, and we want you to feel confident in your purchase.

OUR RETURN WINDOW

We accept returns within 30 days of delivery for items in their original, unopened, and undamaged condition. To be eligible for a return, items must be in the same condition you received them, with all original packaging, ribbons, and gift presentation intact.

HOW TO START A RETURN

To begin a return, please email customercare@thewarmloft.com with:

• Your order number
• The item(s) you would like to return
• The reason for the return

We will respond within 24 business hours with return shipping instructions and a return authorization.

RETURN SHIPPING

The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returns sent without tracking. Original shipping costs are non-refundable.

Return Mailing Address:
The Warm Loft
9921 Carmel Mountain Road, Ste 153
San Diego, CA 92129

REFUNDS

Once we receive and inspect your return, we will send you a confirmation email. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank, the refund may take an additional 3–10 business days to appear on your statement.

EXCHANGES

We are happy to arrange an exchange for an item of equal or greater value. Email customercare@thewarmloft.com with your order number and the item you would like instead. Any difference in price is settled before the replacement ships. Exchanges follow the same 30-day window and condition requirements as returns.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, or if you received the wrong item, contact us within 48 hours of delivery with photographs. We will replace the item or issue a full refund, including shipping, at no cost to you.

ITEMS THAT CANNOT BE RETURNED

• Gift cards
• Personalized or custom-made items
• Items marked Final Sale
• Items returned outside the 30-day window
• Items not in original condition, or missing original packaging

GIFT RETURNS

If you received a Warm Loft gift and would like to return it, email customercare@thewarmloft.com with the order number from your gift message or packing slip. Gift returns are refunded as store credit to the recipient.

HOLIDAY RETURNS

During the holiday season we extend our return window. Details are published on our Holiday Return and Exchange Policy page each year from October 1.

Questions? Email customercare@thewarmloft.com and we will respond within 24 business hours.