Frequently Asked Questions

Most Common Questions

1. What's the status of my order?

Once your order ships, you will receive an email with your tracking number and a link to monitor delivery.
Tracking updates are managed directly by the shipping carrier.

If you need help locating your shipment, our Customer Care team is happy to assist at:

hello@thewarmloft.com

2. How can I return my order?

Return eligibility depends on whether the item is personalized, made-to-order, or part of our boutique collections.

For full return details, including damaged items, incorrect items, and exceptions, please refer to our Returns, Exchanges & Cancellations page.

If you’re unsure whether your order qualifies for a return, email us at hello@thewarmloft.com and we’ll be happy to help.

3. Are you able to hold, delay, or combine orders?

Email hello@thewarmloft.com within 1 hour with SUBJECT: ORDER HOLD REQUEST. Changes are not guaranteed.