Returns & Exchanges
Returns & Exchanges
Because many of our items are made-to-order or personalized, we do not accept returns except in cases where an item arrives damaged, defective, or the incorrect item was sent. Shipping and handling fees are non-refundable.
Because many of our items are personalized, we do not accept returns unless:
- The item arrives damaged
- Contains a manufacturing defect
- We sent the incorrect item
Contact us within 48 hours with photos at: hello@thewarmloft.com
Refunds take 10–14 business days after we receive and inspect your return. It may take 3–5 additional days to appear on your bank or card.
Gift returns receive a The Warm Loft Gift Card. If you don’t know the order number, email us and we will assist.
Exchanges are allowed only for the same item in a different color (if available). Request within 48 hours of delivery.
Send photos of the item + packaging within 48 hours to: hello@thewarmloft.com
Personalized or custom items cannot be returned unless:
- They arrive damaged
- Contain a manufacturing defect
- Incorrect personalization due to our error
Cancellations allowed within 1 hour. After that, production has already started.
We are not responsible for carrier delays, lost or stolen packages. Contact the carrier with your tracking number.
Buyer pays re-shipping cost + carrier return fees. We will email you once the package comes back to us.